HVAC Dispatch Specialist - Optimize Routes & Tech Schedules

Prevueaps; Festus (MO); On-site; USD 29,000 - 39,000; Full time

Job summary

Crystal Heating and Cooling is seeking an organized HVAC Service Dispatcher to coordinate daily service operations and keep our technicians moving efficiently. You will oversee the dispatch board, assign calls based on availability, location, and skill, and adjust schedules as priorities change to ensure timely service.

This role requires strong communication, multitasking, and decision-making in a fast-paced environment.

Qualifications

• Previous dispatching, scheduling, service coordination, or similar experience preferred.
• HVAC or home service industry experience is a plus.
• Strong organizational and multitasking skills.
• Ability to confidently manage a busy dispatch board and changing priorities.
• Strong problem-solving and decision-making abilities.
• Clear and professional communication skills.
• Comfortable working in a fast-paced, high-volume environment.
• Experience with dispatch software, CRM platforms, or scheduling systems preferred.
• Detail-oriented, dependable, and team-focused.

Responsibilities

• Manage the daily dispatch board and technician schedules.
• Assign service calls and maintenance jobs based on availability, location, and technician skill set.
• Monitor technician progress and make schedule adjustments throughout the day.
• Optimize routes to improve efficiency and reduce technician downtime.
• Communicate job information, schedule changes, and updates to technicians in real time.
• Work closely with customer service representatives to coordinate accurate scheduling and timely service.
• Respond quickly to delays, emergency calls, cancellations, and scheduling conflicts.
• Maintain accurate records of service calls, technician status, and schedule changes.
• Communicate priorities and updates across the office and field teams.
• Help provide a positive customer experience through organized and timely service coordination.

Skills

Dispatching experience

Scheduling

Communication skills

Organizational skills

Problem solving

Team collaboration

Tools

Dispatch software

CRM platforms

Scheduling systems

Job description

Crystal Heating and Cooling is seeking an organized HVAC Service Dispatcher to coordinate daily service operations and keep our technicians moving efficiently. You will oversee the dispatch board, assign calls based on availability, location, and skill, and adjust schedules as priorities change to ensure timely service.

This role requires strong communication, multitasking, and decision-making in a fast-paced environment.