HVAC & Plumbing Dispatch Coordinator

Hurley & David; Pittsfield (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) with company match

Monthly bonus plan

Job summary

HD Air, based in Springfield, MA, is seeking a skilled Dispatcher to join our HVAC and Plumbing team. You will schedule and dispatch technicians, optimize routes, and maintain accurate ticket information in our system.

Responsibilities include handling customer calls, creating dispatch numbers for parts, and coordinating parts installation appointments. We offer a competitive salary, a monthly bonus, and comprehensive employee benefits.

Qualifications

• Minimum of two years office/customer service experience.
• Dispatch experience preferred.
• Professional appearance.
• Excellent interpersonal and customer service skills.
• Ability to plan and schedule work.

Responsibilities

• Dispatch HVAC and Plumbing Technicians and optimize routes.
• Answer incoming calls from existing customers and provide information.
• Enter all ticket information accurately in the system.
• Create dispatch numbers for parts ordered and follow up on orders.
• Schedule appointments for parts installation and service visits.

Skills

Customer service

Office experience

Scheduling

Microsoft Office

Interpersonal skills

Teamwork

Tools

Dispatch software

Scheduling software

CRM

Job description

HD Air, based in Springfield, MA, is seeking a skilled Dispatcher to join our HVAC and Plumbing team. You will schedule and dispatch technicians, optimize routes, and maintain accurate ticket information in our system.

Responsibilities include handling customer calls, creating dispatch numbers for parts, and coordinating parts installation appointments. We offer a competitive salary, a monthly bonus, and comprehensive employee benefits.