HVAC & Plumbing Dispatch Specialist | Scheduling & Service

Hurley & David Air; Springfield (MA); On-site; USD 2,480,000 - 3,857,000; Full time

Job summary

HD Air in Springfield, MA is seeking a qualified Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will manage routes, handle calls from existing customers, and ensure all ticket data is accurately entered in the system.

The role emphasizes exceptional customer service, teamwork, and the ability to learn dispatch software and MS Office. Join a dynamic, growing company with opportunities for professional growth.

Qualifications

• Minimum of two years office/customer service experience (Dispatch experience preferred).
• Professional appearance and strong customer service attitude.
• Ability to plan and schedule work rather than just react.
• Ability to think on your feet to provide customers with needed information for installations or repairs.
• Ability to work as part of a team.
• Strong computer skills and ability to learn scheduling/dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by reviewing and optimizing routes.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Enter all ticket information accurately in the computer and create dispatch numbers for parts orders.
• Follow up on part orders and schedule appointments for parts installation.

Skills

Customer service

Dispatch software

MS Office

Teamwork

Interpersonal skills

Phone etiquette

Tools

Dispatch software

Microsoft Office

Job description

HD Air in Springfield, MA is seeking a qualified Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will manage routes, handle calls from existing customers, and ensure all ticket data is accurately entered in the system.

The role emphasizes exceptional customer service, teamwork, and the ability to learn dispatch software and MS Office. Join a dynamic, growing company with opportunities for professional growth.