HVAC & Plumbing Dispatch Specialist: Scheduling & Customer Care

Hurley & David; Springfield (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

401(k) with Employer Match

Monthly Bonus

Job summary

HD Air in Springfield, MA is seeking a skilled Dispatcher to schedule and dispatch HVAC service and plumbing technicians, ensuring efficient routes and top-notch customer service.

The role requires strong phone etiquette, solid office experience, and the ability to manage tickets accurately. A training-focused, family-oriented environment with competitive pay, a monthly bonus plan, and comprehensive benefits awaits.

Qualifications

• Minimum two years in office/customer service.
• Dispatch experience is preferred.
• Professional appearance and strong customer service attitude.
• Excellent interpersonal skills and teamwork ability.
• Strong computer skills and MS Office proficiency.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians.
• Review and optimize routes; answer incoming calls from existing customers.
• Enter all ticket information accurately in the computer.
• Create dispatch numbers for parts ordered; follow up on part orders.
• Schedule appointments for parts installation.
• Provide exceptional customer service.

Skills

Customer Service

Scheduling

Teamwork

Interpersonal skills

Microsoft Office

Tools

Dispatch software

Microsoft Office

Job description

HD Air in Springfield, MA is seeking a skilled Dispatcher to schedule and dispatch HVAC service and plumbing technicians, ensuring efficient routes and top-notch customer service.

The role requires strong phone etiquette, solid office experience, and the ability to manage tickets accurately. A training-focused, family-oriented environment with competitive pay, a monthly bonus plan, and comprehensive benefits awaits.