HVAC & Plumbing Customer Service Rep (In-Office)

Service Champions; Brea (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive Pay

Performance-based bonuses

Career growth opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick leave

Positive work environment

Job summary

A recognized HVAC services provider is seeking a dedicated Customer Service Representative in Brea, CA. The role involves managing a high volume of inbound and outbound calls, identifying client needs, and maintaining documentation of interactions. Candidates should have 3–5 years of call center experience, strong communication skills, and a typing speed of 45+ WPM. The position offers competitive pay ranging from $20 to $24 per hour, along with benefits like medical insurance and 401(k) with company match.

Qualifications

• 3–5 years of call center experience required.
• HVAC or plumbing industry experience is a plus.
• Proficient with Microsoft Suite; Service Titan experience is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Quickly identify client needs and provide solutions.
• Accurately document client interactions.

Skills

Call center experience

Customer service skills

Communication skills

Bilingual (Spanish)

Problem-solving skills

Typing speed 45+ WPM

Tools

Microsoft Suite

Service Titan

Job description

A recognized HVAC services provider is seeking a dedicated Customer Service Representative in Brea, CA. The role involves managing a high volume of inbound and outbound calls, identifying client needs, and maintaining documentation of interactions. Candidates should have 3–5 years of call center experience, strong communication skills, and a typing speed of 45+ WPM. The position offers competitive pay ranging from $20 to $24 per hour, along with benefits like medical insurance and 401(k) with company match.