HVAC & Plumbing Customer Care Scheduler (In-Office)

Service Champions Plumbing, Heating & AC; Anaheim (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Career growth opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sickleave

Positive work environment

Job summary

Service Champions Plumbing, Heating & AC is seeking a dedicated Customer Service Representative to join our team in an in-office role in California. You will handle high volumes of calls to schedule appointments, document interactions, and meet productivity goals while staying knowledgeable about our products and services.

Ideal candidates have 3–5 years in call centers, proficiency in Microsoft Office, and possibly Service Titan experience, with strong communication and problem-solving skills.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing 45+ WPM

Microsoft Office

Service Titan experience

Bilingual Spanish

Strong communication

Problem-solving

Customer service skills

Tools

Microsoft Office

Service Titan

Job description

Service Champions Plumbing, Heating & AC is seeking a dedicated Customer Service Representative to join our team in an in-office role in California. You will handle high volumes of calls to schedule appointments, document interactions, and meet productivity goals while staying knowledgeable about our products and services.

Ideal candidates have 3–5 years in call centers, proficiency in Microsoft Office, and possibly Service Titan experience, with strong communication and problem-solving skills.