HVAC & Plumbing Support Specialist (In-Office, Brea)

Service Champions Plumbing, Heating & AC; Whittier (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sickLeave

Positive work environment

Job summary

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a dedicated Customer Service Representative to join our in-office team. You will handle high-volume calls, schedule appointments, document interactions, and maintain quality service while learning our HVAC and plumbing products.

The role requires 3–5 years call center experience, strong communication and typing speed, proficiency with Microsoft Office, and bilingual Spanish a plus; training provided, with performance-based bonuses

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing 45+ WPM

Bilingual (Spanish)

Strong communication

Customer service

Tools

Microsoft Office

Service Titan

Job description

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a dedicated Customer Service Representative to join our in-office team. You will handle high-volume calls, schedule appointments, document interactions, and maintain quality service while learning our HVAC and plumbing products.

The role requires 3–5 years call center experience, strong communication and typing speed, proficiency with Microsoft Office, and bilingual Spanish a plus; training provided, with performance-based bonuses