HVAC Dispatch & Customer Care Specialist

Service Champions Plumbing, Heating & AC; Covina (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Career growth

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Job summary

Service Champions is seeking a dedicated Customer Service Representative to join our in-house team in Brea, California. You will handle a high volume of calls, schedule appointments, resolve issues, and document interactions with accuracy. Open shifts vary by day: Mon–Fri 8 a.m.–7 p.m.

and Sat 8 a.m.–5 p.m. The ideal candidate has 3–5 years of call center experience, strong communication, and a willingness to learn our HVAC/plumbing products.

Qualifications

• 3–5 years of call center experience.
• Typing speed of 45+ WPM while multitasking.
• Bilingual (Spanish) is a plus.
• Proficient with Microsoft Office; Service Titan experience is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing 45 WPM

Bilingual (Spanish)

Customer service

Tools

Microsoft Office Suite

Service Titan

Job description

Service Champions is seeking a dedicated Customer Service Representative to join our in-house team in Brea, California. You will handle a high volume of calls, schedule appointments, resolve issues, and document interactions with accuracy. Open shifts vary by day: Mon–Fri 8 a.m.–7 p.m.

and Sat 8 a.m.–5 p.m. The ideal candidate has 3–5 years of call center experience, strong communication, and a willingness to learn our HVAC/plumbing products.