Client Services Specialist – In‑Office (Brea)

Adeedo Drains, Plumbing, Heating & Air; Corona (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Career growth opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Positive work environment

Job summary

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team at the Brea Service Champions Branch. You will handle high-volume calls to schedule appointments, document interactions, and meet productivity goals while delivering quality service.

Qualifications include 3–5 years in a call center; HVAC/plumbing background a plus; 45+ WPM typing; proficiency in Microsoft Office; ServiceTitan a plus; bilingual Spanish a plus.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing speed 45+ WPM

Strong communication

Customer service focus

Tools

Microsoft Suite

Service Titan

Job description

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team at the Brea Service Champions Branch. You will handle high-volume calls to schedule appointments, document interactions, and meet productivity goals while delivering quality service.

Qualifications include 3–5 years in a call center; HVAC/plumbing background a plus; 45+ WPM typing; proficiency in Microsoft Office; ServiceTitan a plus; bilingual Spanish a plus.