HVAC/Plumbing/Electrical Dispatcher & CSR

Dial One Sonshine; Santa Ana (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

401K

Health insurance

Paid Time Off

Vacation Time Off

Vision insurance

Job summary

A home service company in Santa Ana is seeking a full-time Customer Service Representative/Dispatcher to manage HVAC, Plumbing, and Electrical calls. Responsibilities include efficiently scheduling technicians, communicating with the office manager, and providing excellent customer service. Preferred candidates will have experience in customer service, possess strong communication skills, and a typing speed of at least 55 WPM. The role offers a salary of $23-30/hour, plus monthly bonuses and benefits including 401K and health insurance.

Qualifications

• 2 years of customer service experience required.
• Typing speed of 55 WPM.
• Spanish proficiency is preferred.

Responsibilities

• Act as the first line of contact for all HVAC, Plumbing, & Electrical calls.
• Schedule technicians based on call locations and requirements.
• Maintain excellent communication with the office manager.

Skills

Excellent communication

Team player

Problem-solver

Flexibility

Job description

A home service company in Santa Ana is seeking a full-time Customer Service Representative/Dispatcher to manage HVAC, Plumbing, and Electrical calls. Responsibilities include efficiently scheduling technicians, communicating with the office manager, and providing excellent customer service. Preferred candidates will have experience in customer service, possess strong communication skills, and a typing speed of at least 55 WPM. The role offers a salary of $23-30/hour, plus monthly bonuses and benefits including 401K and health insurance.