Plumbing Dispatch Coordinator — Fast-Paced In-Office

Service Champions Plumbing, Heating & AC; Anaheim (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Team-focused culture

Job summary

Service Champions Plumbing, Heating & AC is seeking an in-office Dispatcher in Brea, CA. You will coordinate service calls, dispatch field technicians, and act as the primary communication hub for customers and teams.

The role requires 2+ years dispatch experience, excellent communication skills, and familiarity with call-center software. HVAC/Plumbing dispatch experience is preferred. Benefits include health insurance, 401(k), vacation, and growth opportunities.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.

Responsibilities

• Coordinate service calls and dispatch field technicians.
• Serve as main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain accurate records of service requests, schedules and incidents.
• Coordinate emergency response when necessary.
• Ensure efficient allocation of resources to meet demands.
• Collaborate with other departments to improve service delivery.

Skills

Dispatch experience

Communication skills

Multitasking

Call center software

Tools

Service Titan

Job description

Service Champions Plumbing, Heating & AC is seeking an in-office Dispatcher in Brea, CA. You will coordinate service calls, dispatch field technicians, and act as the primary communication hub for customers and teams.

The role requires 2+ years dispatch experience, excellent communication skills, and familiarity with call-center software. HVAC/Plumbing dispatch experience is preferred. Benefits include health insurance, 401(k), vacation, and growth opportunities.