In-Office Client Services Specialist - HVAC/Plumbing

Adeedo Drains, Plumbing, Heating & Air; Whittier (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team in Brea, CA. We are committed to delivering excellent HVAC and plumbing services and value team members who share our focus on quality and customer satisfaction.

This position is in-office, at our Brea Service Champions Branch, with open availability as shifts vary. Pay ranges from $20 to $24 per hour, with competitive pay and comprehensive benefits.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center

Typing 45 WPM

MS Office

Service Titan

Bilingual Spanish

Customer service

HVAC/plumbing knowledge

Tools

Service Titan

Microsoft Office

Job description

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team in Brea, CA. We are committed to delivering excellent HVAC and plumbing services and value team members who share our focus on quality and customer satisfaction.

This position is in-office, at our Brea Service Champions Branch, with open availability as shifts vary. Pay ranges from $20 to $24 per hour, with competitive pay and comprehensive benefits.