HVAC & Plumbing Support Specialist - In-Office (Brea)

Adeedo Drains, Plumbing, Heating & Air; Brea (CA); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay with bonuses

Career growth opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Positive work environment

Zusammenfassung

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team in Brea, CA. You will handle high-volume calls to schedule appointments, resolve issues, and document interactions while maintaining quality service.

HVAC/plumbing experience is a plus, and Spanish bilingual abilities are welcome. We offer competitive pay with performance bonuses, career growth opportunities, and comprehensive benefits including medical, dental, vision, 401(k)

Qualifikationen

• 3-5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Aufgaben

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Kenntnisse

Call center experience

Typing 45+ WPM

Strong communication

Customer service

Problem-solving

Tools

Microsoft Office

Service Titan

Jobbeschreibung

Adeedo Drains, Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join our in-office team in Brea, CA. You will handle high-volume calls to schedule appointments, resolve issues, and document interactions while maintaining quality service.

HVAC/plumbing experience is a plus, and Spanish bilingual abilities are welcome. We offer competitive pay with performance bonuses, career growth opportunities, and comprehensive benefits including medical, dental, vision, 401(k)