In-Office Call Center Specialist - Growth & Benefits

Powell Electric; Brea (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Career growth opportunities – We\u2019

Company match

Job summary

Powell Electric in Brea, CA is hiring a Customer Service Representative to join our in-office team. You will handle high volumes of calls to schedule appointments, identify client needs, and document interactions while maintaining service standards.

The role requires 3–5 years of call center experience; HVAC/plumbing knowledge is a plus. Proficiency with Microsoft Office and Service Titan is beneficial; bilingual in Spanish is a plus.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing 45+ wpm

Customer service

Tools

Service Titan

Microsoft Office

Job description

Powell Electric in Brea, CA is hiring a Customer Service Representative to join our in-office team. You will handle high volumes of calls to schedule appointments, identify client needs, and document interactions while maintaining service standards.

The role requires 3–5 years of call center experience; HVAC/plumbing knowledge is a plus. Proficiency with Microsoft Office and Service Titan is beneficial; bilingual in Spanish is a plus.