HVAC & Plumbing Counter Sales Pro

Ferguson Inc.; Los Angeles (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Job summary

Ferguson Enterprises, LLC in Los Angeles, CA is seeking a customer-focused counter sales associate to engage customers, recommend plumbing and HVAC solutions, and process transactions accurately. You will work Monday–Friday, 8:00 AM to 5:00 PM, with overtime as needed and one Saturday every three weeks from 7:30 AM to 11:30 AM.

Starting pay is $23/hour and may be higher based on experience. Join a team that emphasizes quality, service, and growth.

Qualifications

• 1–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Strong communication skills for consultative selling and customer engagement.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions accurately while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

multitasking

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, LLC in Los Angeles, CA is seeking a customer-focused counter sales associate to engage customers, recommend plumbing and HVAC solutions, and process transactions accurately. You will work Monday–Friday, 8:00 AM to 5:00 PM, with overtime as needed and one Saturday every three weeks from 7:30 AM to 11:30 AM.

Starting pay is $23/hour and may be higher based on experience. Join a team that emphasizes quality, service, and growth.