Plumbing & HVAC Counter Sales Specialist

Ferguson; Los Angeles (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Paid parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson in Los Angeles is seeking a knowledge-based Counter Sales Associate to serve plumbing and HVAC customers. You’ll apply product expertise, advise on purchases, and drive sales while delivering exceptional service at the counter, on the phone, and via email.

The ideal candidate has 1–3 years in customer service or sales, with a passion for helping contractors and homeowners choose the right solutions. This role is full-time, onsite, with regular daytime hours.

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Skills

Customer service

Sales

Plumbing/HVAC knowledge

Digital literacy

Communication skills

Job description

Ferguson in Los Angeles is seeking a knowledge-based Counter Sales Associate to serve plumbing and HVAC customers. You’ll apply product expertise, advise on purchases, and drive sales while delivering exceptional service at the counter, on the phone, and via email.

The ideal candidate has 1–3 years in customer service or sales, with a passion for helping contractors and homeowners choose the right solutions. This role is full-time, onsite, with regular daytime hours.