Plumbing & HVAC Counter Sales Pro

FERGUSON; Corte Madera (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Employee discounts

Community involvement opportunities

Job summary

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to support plumbing and HVAC contractor customers. You will leverage product expertise to help customers make informed purchasing decisions while aligning with our sales strategy.

The role schedules Monday–Friday, 7:00am–4:00pm with overtime as needed. Starting pay is $25.04/hour, with potential higher compensation based on experience.

Qualifications

• 1–3 years of customer service or sales experience.
• Experience in plumbing or related industry preferred.
• Sales mindset with ability to meet goals and build relationships.
• Strong communication skills for consultative selling.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and propose solutions.
• Serve as a product expert by applying knowledge of plumbing and HVAC products to guide decisions.
• Drive sales growth by upselling, cross-selling, and promoting key products and programs.
• Utilize catalogs and computer systems to locate parts and provide accurate information.
• Process transactions accurately and efficiently while delivering a positive customer experience.
• Collaborate with Outside Sales to support account growth and service delivery.
• Manage special orders and follow up on status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, including PPE usage.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Organizational skills

Heavy lifting

Tools

POS systems

Inventory software

Job description

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to support plumbing and HVAC contractor customers. You will leverage product expertise to help customers make informed purchasing decisions while aligning with our sales strategy.

The role schedules Monday–Friday, 7:00am–4:00pm with overtime as needed. Starting pay is $25.04/hour, with potential higher compensation based on experience.