Plumbing & HVAC Counter Sales Pro

Ferguson Enterprises, Inc.; Round Rock (TX); Híbrido; USD 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision

Paid time off

401(k) with company match

Life insurance

Descripción de la vacante

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers, help them select parts, and drive sales with friendly, informed service. You will be a trusted advisor, using product expertise to meet customer needs while aligning with our sales strategy.

The role emphasizes relationship-building, upselling, and delivering exceptional service in a fast-paced environment. Schedule: Mon-Fri 8am-5pm with occasional Saturday rotation.

Formación

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Bilingual preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsabilidades

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Conocimientos

Customer service

Sales

Communication

Bilingual

Digital literacy

Organization

Self-motivated

Customer experience

Descripción del empleo

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers, help them select parts, and drive sales with friendly, informed service. You will be a trusted advisor, using product expertise to meet customer needs while aligning with our sales strategy.

The role emphasizes relationship-building, upselling, and delivering exceptional service in a fast-paced environment. Schedule: Mon-Fri 8am-5pm with occasional Saturday rotation.