HVAC & Plumbing Counter Sales Pro

FERGUSON; Decatur (IL); On-site; USD 26,000 - 39,000; Full time

Job summary

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role focuses on serving plumbing and HVAC contractor customers at the counter and via phone/email, applying product expertise to help customers make informed purchasing decisions that support their business needs.

Schedule is Monday–Friday 7:30 am to 4:00 pm. You will engage customers, upsell, process transactions accurately, and collaborate with Outside Sales to grow accounts while maintaining a

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Teamwork

Physical capability

Job description

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role focuses on serving plumbing and HVAC contractor customers at the counter and via phone/email, applying product expertise to help customers make informed purchasing decisions that support their business needs.

Schedule is Monday–Friday 7:30 am to 4:00 pm. You will engage customers, upsell, process transactions accurately, and collaborate with Outside Sales to grow accounts while maintaining a