HVAC & Plumbing Counter Sales Pro

Ferguson Enterprises, Inc.; Steamboat Springs (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Job summary

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers at the counter, by phone, and via email. You will leverage product expertise to guide purchasing decisions and drive sales while delivering exceptional service.

The ideal candidate builds relationships, thrives in a fast-paced setting, and is committed to accuracy and safety. Starting pay is competitive with benefits and growth opportunities at Ferguson.

Qualifications

• 0–3 years of experience in customer service or sales.
• Experience in plumbing/HVAC or related industry preferred.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Organization

Lifting up to 50 lbs

Job description

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers at the counter, by phone, and via email. You will leverage product expertise to guide purchasing decisions and drive sales while delivering exceptional service.

The ideal candidate builds relationships, thrives in a fast-paced setting, and is committed to accuracy and safety. Starting pay is competitive with benefits and growth opportunities at Ferguson.