HVAC & Plumbing Counter Advisor

Ferguson Enterprises, Inc.; Waterloo (IA); Hybrid; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate in Waterloo, IA. You will assist plumbing and HVAC contractors, advise on product solutions, and drive sales at the counter, via phone, and by email. The role emphasizes building relationships and delivering exceptional service in a fast-paced environment.

Starting pay is competitive, with potential overtime. Benefits include health and other plans, paid time off, and a 401(k) with company match.

Qualifications

• 2–3 years of experience in customer service or sales.
• Experience in plumbing/HVAC or related industry preferred.
• Strong communication and consultative selling skills.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by learning and applying knowledge of plumbing, HVAC and related products.
• Drive sales growth by upselling, cross-selling, and promoting programs.
• Use catalogs and computer systems to locate parts and provide accurate information.
• Process transactions accurately and maintain a positive customer experience.
• Collaborate with Outside Sales to support account growth.

Skills

Customer service

Sales

Communication

Problem solving

Tools

POS systems

Job description

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate in Waterloo, IA. You will assist plumbing and HVAC contractors, advise on product solutions, and drive sales at the counter, via phone, and by email. The role emphasizes building relationships and delivering exceptional service in a fast-paced environment.

Starting pay is competitive, with potential overtime. Benefits include health and other plans, paid time off, and a 401(k) with company match.