Counter Sales Advisor – Plumbing & HVAC

Ferguson Enterprises, Inc.; Kirkland (WA); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance

Dental & Vision

Job summary

Ferguson Enterprises, Inc. in Kirkland, WA is seeking a results-driven Counter Sales Associate to support plumbing and HVAC contractor customers at the counter, by advising on products, solving problems, and driving sales growth with up-sell and cross-sell opportunities. The role requires strong product knowledge, excellent communication, and a customer-first mindset.

Hours are Monday to Friday, 7:00 a.m. to 4:00 p.m., with comprehensive benefits and a wage starting at $24.00 per hour, with

Qualifications

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Utilize catalogs, computer systems, manufacturer databases to locate parts and provide accurate information.
• Process transactions accurately while maintaining a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.

Skills

Customer service

Sales mindset

Communication skills

Digital literacy

Organizational skills

Job description

Ferguson Enterprises, Inc. in Kirkland, WA is seeking a results-driven Counter Sales Associate to support plumbing and HVAC contractor customers at the counter, by advising on products, solving problems, and driving sales growth with up-sell and cross-sell opportunities. The role requires strong product knowledge, excellent communication, and a customer-first mindset.

Hours are Monday to Friday, 7:00 a.m. to 4:00 p.m., with comprehensive benefits and a wage starting at $24.00 per hour, with