Counter Sales Pro: Plumbing & HVAC Solutions Expert

Ferguson Enterprises, Inc.; Champaign (IL); On-site; USD 26,000 - 39,000; Full time

Job summary

Ferguson Enterprises, LLC in Champaign, IL, is seeking a customer-service driven counter sales associate to help customers find plumbing and HVAC supplies and provide expert guidance. You will assist with product recommendations, process transactions, and maintain a well-organized counter.

You will also upsell, answer questions, and collaborate with outside sales to grow accounts while ensuring accurate inventory and timely order fulfillment.

Qualifications

• 1–5 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Ability to lift up to 50 lbs and stand for extended periods.
• Bilingual in Spanish a plus.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Skills

Customer service

Sales mindset

Communication

Digital literacy

Organization

Bilingual Spanish

Physical ability

Tools

POS systems

Inventory software

Job description

Ferguson Enterprises, LLC in Champaign, IL, is seeking a customer-service driven counter sales associate to help customers find plumbing and HVAC supplies and provide expert guidance. You will assist with product recommendations, process transactions, and maintain a well-organized counter.

You will also upsell, answer questions, and collaborate with outside sales to grow accounts while ensuring accurate inventory and timely order fulfillment.