HVAC & Plumbing Counter Sales Pro

Ferguson Enterprises, Inc.; Mankato (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming benefits

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers with product recommendations and purchase decisions.

You will leverage product expertise to assist, upsell, and provide timely information while delivering exceptional service at the counter and via phone or email. The role emphasizes relationship building, sales growth, and adherence to safety and quality standards.

Qualifications

• 0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales

Communication

Digital literacy

Tools

POS systems

Job description

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers with product recommendations and purchase decisions.

You will leverage product expertise to assist, upsell, and provide timely information while delivering exceptional service at the counter and via phone or email. The role emphasizes relationship building, sales growth, and adherence to safety and quality standards.