HVAC Parts Counter & Customer Service Pro

UNITED REFRIGERATION, INC.; Wilson (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a customer service-oriented associate responsible for greeting customers, answering calls, and providing professional assistance. The role includes accurate order processing, invoicing, and assisting with procurement while maintaining a clean, safe work environment.

The ideal candidate will demonstrate strong communication, the ability to work under pressure, and a willingness to learn product knowledge in heating, air conditioning, and refrigeration.

Qualifications

• Requires customer-facing service experience with prompt, courteous help.
• Must be able to operate a computer and basic office equipment.
• Ability to follow instructions, multi-task, and handle multiple requests under pressure.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly while identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process orders accurately and promptly; assist with returns and inquiries.
• Upsell by offering additional products when appropriate.
• Operate computer systems to invoice, manage credits/returns, and procurement.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

Computer

Fax machine

Calculator

Photocopier

Fork lift

Job description

UNITED REFRIGERATION, INC. seeks a customer service-oriented associate responsible for greeting customers, answering calls, and providing professional assistance. The role includes accurate order processing, invoicing, and assisting with procurement while maintaining a clean, safe work environment.

The ideal candidate will demonstrate strong communication, the ability to work under pressure, and a willingness to learn product knowledge in heating, air conditioning, and refrigeration.