Customer Counter Specialist & Fulfillment Pro

UNITED REFRIGERATION, INC.; Oak Park (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

UNITED REFRIGERATION, INC. is seeking a customer service oriented individual to greet customers, answer phones, and provide knowledgeable assistance. You will process orders, manage invoicing and returns, and help maintain stock and inventory in a fast-paced environment.

The role requires readiness to load/unload materials, operate a forklift, and participate in after-hours emergency rotations as needed. Basic HVAC/R knowledge is helpful. Overtime may be required seasonally.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment.
• Break down and put away stock.
• Regular and punctual attendance.
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed.

Skills

Cross-reference products

Customer relations

Follow directions

Tools

Forklift

Job description

UNITED REFRIGERATION, INC. is seeking a customer service oriented individual to greet customers, answer phones, and provide knowledgeable assistance. You will process orders, manage invoicing and returns, and help maintain stock and inventory in a fast-paced environment.

The role requires readiness to load/unload materials, operate a forklift, and participate in after-hours emergency rotations as needed. Basic HVAC/R knowledge is helpful. Overtime may be required seasonally.