HVAC Counter & Customer Service Specialist

UNITED REFRIGERATION, INC.; Denver (CO); On-site; USD 35,000 - 52,000; Full time

Job summary

United Refrigeration, Inc. in Denver, CO is seeking a customer service-facing associate to greet customers, answer phones, and provide professional product support to ensure accurate and timely orders.

The role requires basic knowledge of heating, air conditioning and refrigeration, plus the ability to handle invoices, returns, and stock management. Overtime may be required during/off-season and inventory periods.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided in-house and trade education groups.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation.

Skills

Customer service

Phone etiquette

Product knowledge

Data entry

Job description

United Refrigeration, Inc. in Denver, CO is seeking a customer service-facing associate to greet customers, answer phones, and provide professional product support to ensure accurate and timely orders.

The role requires basic knowledge of heating, air conditioning and refrigeration, plus the ability to handle invoices, returns, and stock management. Overtime may be required during/off-season and inventory periods.