HVAC Inside Sales Specialist — Customer Solutions

Goodman Manufacturing; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Goodman Manufacturing in Portland, OR is seeking a CSR/Inside Sales Representative to handle inquiries from prospective and established customers via face-to-face, phone, email, or fax. You will identify needs, provide product and service information, and help drive a smooth sales process.

You will manage orders, quotes, warranties, and returns, coordinate with manufacturing and distribution, and work with the Branch Manager to grow dealer relationships while expanding HVAC knowledge and staying

Qualifications

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies

Responsibilities

• Maintain accounts via outbound calls to communicate new product launches, services, and discounts.
• Provide excellent customer service via face-to-face, phone and e-mails.
• Process orders, purchase orders, payments, quotes and delivery dates accurately.
• Recommend alternate products based on cost, availability or specifications.
• Obtain and monitor shipment dates; coordinate with manufacturing, sales, distribution and vendors.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features and benefits to improve sales and satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with Branch Manager to resolve problems per policy and coordinate with appropriate departments.
• Periodically reach out to customers to determine satisfaction with products and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.
• Work with management and peers to deliver high levels of service.
• Understand and follow work instructions, procedures, and policies.
• Participate in additional projects/activities to support ongoing business needs.

Skills

HVAC knowledge

MS Office

Customer service

Verbal communication

Written communication

Time management

Attention to detail

Team collaboration

Problem solving

Education

High School diploma or GED

Tools

Database applications

Job description

Goodman Manufacturing in Portland, OR is seeking a CSR/Inside Sales Representative to handle inquiries from prospective and established customers via face-to-face, phone, email, or fax. You will identify needs, provide product and service information, and help drive a smooth sales process.

You will manage orders, quotes, warranties, and returns, coordinate with manufacturing and distribution, and work with the Branch Manager to grow dealer relationships while expanding HVAC knowledge and staying