HVAC Inside Sales & Solutions Specialist

Goodman Manufacturing; Springfield (VA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Goodman Manufacturing is seeking a CSR/Inside Sales Representative to support customers face-to-face, by phone, and via email. You will handle orders, provide product information, and coordinate with internal teams to ensure on-time delivery.

The role emphasizes high-volume customer service, knowledge of HVAC products, and the ability to educate customers on features and benefits while maintaining dealer relationships.

Qualifications

• HVAC products knowledge is preferred
• Microsoft Office skills (Outlook, Excel, Word) and database applications
• Effective customer service and relationship management
• Strong verbal and written communication
• Organizational and multi-tasking abilities
• Attention to detail and accuracy
• Team collaboration and problem-solving

Responsibilities

• Support sales efforts by sharing product knowledge and solutions with customers
• Process orders, quotes, and delivery dates; ensure data accuracy
• Coordinate with manufacturing, distribution, and vendors on shipments
• Educate customers on product terminology, features and benefits
• Maintain records and reports on sales activities
• Grow new and repeat sales through outbound outreach
• Respond to inquiries by phone, email, or walk-ins

Job description

Goodman Manufacturing is seeking a CSR/Inside Sales Representative to support customers face-to-face, by phone, and via email. You will handle orders, provide product information, and coordinate with internal teams to ensure on-time delivery.

The role emphasizes high-volume customer service, knowledge of HVAC products, and the ability to educate customers on features and benefits while maintaining dealer relationships.