HVAC Inside Sales & Customer Support Specialist

Goodman Manufacturing; Phoenix, Northern (AZ, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Goodman Manufacturing in Phoenix, AZ is seeking a CSR/Inside Sales Representative to sell HVAC products and services to customers face-to-face, by phone, email, or fax. You will handle inquiries, create solutions, and ensure a smooth sales process while aligning with policies and regional management.

The role requires 3–6 years of progressive sales experience with 3+ years in HVAC, plus High School diploma or GED.

Qualifications

• HVAC knowledge and customer-service mindset are required.
• MS Office skills including Outlook, Excel and Word.
• Strong communication and time-management abilities are essential.

Responsibilities

• Help the Division deliver on its sales including new business by maintaining accounts and communicating product launches.
• Provide excellent customer service via face-to-face interactions, phone, and email.
• Process orders, quotes, and delivery dates with accuracy to ensure correct items are ordered.

Skills

HVAC knowledge

Customer service

Communication skills

Time management

Attention to detail

Multi-tasking

Education

High School diploma or GED

Some college preferred

Tools

Outlook

Excel

Word

CRM software

Job description

Goodman Manufacturing in Phoenix, AZ is seeking a CSR/Inside Sales Representative to sell HVAC products and services to customers face-to-face, by phone, email, or fax. You will handle inquiries, create solutions, and ensure a smooth sales process while aligning with policies and regional management.

The role requires 3–6 years of progressive sales experience with 3+ years in HVAC, plus High School diploma or GED.