HVAC Inside Sales Pro — Customer Solutions

Goodman Manufacturing; Olympia (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Goodman Manufacturing is seeking a CSR/Inside Sales Representative to assist customers face-to-face, via phone or email, with quotes, orders and delivery details. You will educate customers on HVAC products and coordinate between departments to ensure accurate orders and timely shipments.

The role emphasizes high-volume customer service, product knowledge growth, and collaboration with management to improve dealer relationships and sales outcomes.

Qualifications

• High school diploma or GED required; some college preferred.
• HVAC product knowledge beneficial and helpful for technical inquiries.
• Experience in sales-related roles is valued and supports customer service objectives.

Responsibilities

• Maintain accounts through active communication of new product launches, services, and discounts.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, purchase orders, payments, quotes, and delivery dates with accuracy.

Skills

HVAC knowledge

Customer service

microsoft Office

Outlook

Excel

Word

Database applications

Verbal communication

Written communication

Time management

Attention to detail

Team collaboration

Education

High School diploma or GED

Some college preferred

Tools

Outlook

Excel

Word

Database applications

Job description

Goodman Manufacturing is seeking a CSR/Inside Sales Representative to assist customers face-to-face, via phone or email, with quotes, orders and delivery details. You will educate customers on HVAC products and coordinate between departments to ensure accurate orders and timely shipments.

The role emphasizes high-volume customer service, product knowledge growth, and collaboration with management to improve dealer relationships and sales outcomes.