HVAC Inside Sales Pro: Grow Accounts

Daikin Comfort; Kenilworth (NJ); On-site; USD 30,000 - 36,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to assist customers with product information, orders, and timely deliveries. You will handle walk-ins, calls, and emails to determine needs and provide solutions.

Educate customers on HVAC terminology, manage orders accurately, and collaborate with the Branch Manager to resolve issues while maintaining high service standards.

Qualifications

• HVAC product knowledge preferred.
• Proficient with Outlook, Excel, Word and basic database tools.

Responsibilities

• Assist customers via face-to-face, phone, email or fax to determine needs and provide solutions.
• Process orders, purchase orders, quotes and delivery dates with accuracy.
• Inform customers about product availability and warranties; handle returns.

Skills

HVAC knowledge

MS Office

Customer service

Phone & email etiquette

Communication

Detail-oriented

Multitasking

Education

High School diploma or GED

Some college preferred

Tools

MS Office Suite

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to assist customers with product information, orders, and timely deliveries. You will handle walk-ins, calls, and emails to determine needs and provide solutions.

Educate customers on HVAC terminology, manage orders accurately, and collaborate with the Branch Manager to resolve issues while maintaining high service standards.