HVAC Inside Sales Pro — Build Solutions and Relationships

Daikin; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Daikin is seeking an CSR/Inside Sales Representative to sell HVAC products and services to prospective and existing customers. You will answer questions, create solutions, and ensure a smooth sales process across face-to-face, phone, and email interactions.

Responsibilities include order processing, quotes, delivery coordination, and timely communication of product launches. You will educate customers on product benefits and maintain dealer relationships to drive territory coverage.

Qualifications

• Customer service experience is required, with the ability to handle multiple inquiries.
• Familiarity with HVAC products is preferred but not mandatory.
• Knowledge of orders, quotes and delivery timelines is expected.

Responsibilities

• Process orders and manage purchase orders and delivery dates.
• Provide excellent customer service via face-to-face, phone, and email.
• Handle warranties/returns and coordinate with departments to resolve issues.
• Educate customers on product terminology, features and benefits.

Skills

Customer service

Communication

Phone etiquette

Email etiquette

Time management

Multi-tasking

Relationship management

Education

High School diploma or GED

Some college preferred

Tools

Microsoft Office

Outlook

Excel

Word

Database applications

Job description

Daikin is seeking an CSR/Inside Sales Representative to sell HVAC products and services to prospective and existing customers. You will answer questions, create solutions, and ensure a smooth sales process across face-to-face, phone, and email interactions.

Responsibilities include order processing, quotes, delivery coordination, and timely communication of product launches. You will educate customers on product benefits and maintain dealer relationships to drive territory coverage.