HVAC Inside Sales Pro: Customer Solutions

Daikin Comfort; Livonia (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Daikin Comfort seeks a CSR/Inside Sales Representative in Livonia, MI to sell HVAC products and services to new and existing customers through face-to-face, phone, email, or fax interactions. You will learn policies, process orders, provide product information, and collaborate with managers to grow territory coverage while delivering excellent customer service.

You will contribute to dealer relationships and stay aligned with company guidelines, ensuring accurate orders and timely

Qualifications

• HVAC product knowledge is preferred.
• Proficient in MS Office and data entry.
• Excellent written and verbal communication skills.

Responsibilities

• Support new and existing customers via phone, email, and in person.
• Process orders, purchase orders, quotes, and delivery dates accurately.
• Educate customers on product terminology, features and benefits.
• Maintain dealer relationships and follow company policies.
• Coordinate with branches and vendors to ensure timely shipments.
• Provide exceptional customer service and resolve issues.
• Expand knowledge of HVAC products and stay updated on trends.
• Prepare sales reports and maintain sales activity records.

Skills

HVAC knowledge

Customer service

MS Office

Phone etiquette

Communication skills

Order processing

Education

High School diploma or GED

Tools

Database applications

Job description

Daikin Comfort seeks a CSR/Inside Sales Representative in Livonia, MI to sell HVAC products and services to new and existing customers through face-to-face, phone, email, or fax interactions. You will learn policies, process orders, provide product information, and collaborate with managers to grow territory coverage while delivering excellent customer service.

You will contribute to dealer relationships and stay aligned with company guidelines, ensuring accurate orders and timely