HVAC Inside Sales & Customer Service Pro

Daikin Group; Phoenix (AZ); On-site; USD 36,000 - 56,000; Full time

Job summary

Daikin Group in Phoenix, AZ is seeking a on-site Customer Service professional to support sales and service delivery. You will handle orders, communicate product information, and assist customers with warranties and returns.

This role emphasizes HVAC product knowledge, strong communication, and the ability to manage multiple tasks with accuracy. You will collaborate with the Branch Manager and other teams to ensure high levels of customer satisfaction.

Qualifications

• HVAC knowledge or interest in HVAC equipment and products.
• Proficiency with Microsoft Office and basic database apps.
• Excellent customer service and relationship skills.

Responsibilities

• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, purchase orders, quotes, and delivery dates accurately.
• Explain product terminology and benefits to customers to boost sales.
• Coordinate with internal teams to resolve issues and ensure timely shipments.
• Maintain records and generate reports on sales activities.

Skills

HVAC knowledge

Customer service

MS Office (Outlook, Excel, Word)

Written & verbal communication

Time management

Job description

Daikin Group in Phoenix, AZ is seeking a on-site Customer Service professional to support sales and service delivery. You will handle orders, communicate product information, and assist customers with warranties and returns.

This role emphasizes HVAC product knowledge, strong communication, and the ability to manage multiple tasks with accuracy. You will collaborate with the Branch Manager and other teams to ensure high levels of customer satisfaction.