HVAC & Home Services Customer Care Specialist

Calljazz; Pleasanton (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Industry Leading Benefits Package

Medical, Dental, Vision

Employee Discounts

Career growth opportunity

Paid Holidays

Generous PTO plan

401(k) and IRA plans

Job summary

A leading home services provider in Pleasanton, California is seeking a full-time Customer Service Representative. This role is crucial for providing exceptional service by handling inbound calls, scheduling appointments, assisting with service inquiries, and resolving customer concerns efficiently. The ideal candidate should have 1-2 years of customer service experience, preferably in HVAC, and possess strong communication and multitasking skills. An engaging work environment and competitive compensation, including an industry-leading benefits package, await successful applicants.

Qualifications

• 1–2 years of customer service experience, preferably in HVAC or home services.
• Ability to work in a fast-paced environment with a high call volume.
• Strong problem-solving skills and a professional conflict resolution approach.

Responsibilities

• Respond to customer inquiries via phone, email, and SMS.
• Assist customers with orders, scheduling, and service support.
• Handle customer concerns with empathy and problem-solving skills.

Skills

Customer service experience

Problem-solving abilities

Verbal and written communication

Familiarity with HVAC systems

Multitasking capabilities

Positive attitude

Tools

CRM systems

Standard office software

Job description

A leading home services provider in Pleasanton, California is seeking a full-time Customer Service Representative. This role is crucial for providing exceptional service by handling inbound calls, scheduling appointments, assisting with service inquiries, and resolving customer concerns efficiently. The ideal candidate should have 1-2 years of customer service experience, preferably in HVAC, and possess strong communication and multitasking skills. An engaging work environment and competitive compensation, including an industry-leading benefits package, await successful applicants.