HVAC Customer Care Specialist

Jazz Home Services; Pleasanton (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Jazz Home Services is looking for a Customer Service Representative to provide exceptional customer support in Pleasanton, California. The role involves addressing client inquiries, managing orders, resolving complaints, and offering basic technical support related to HVAC systems.

The ideal candidate will have 1-2 years of experience in customer service, preferably in the HVAC industry. A positive attitude, strong communication skills, and the ability to manage multiple tasks are essential for success in this role.

Competitive pay ranges from $18 to $22, alongside benefits such as health insurance and retirement plans.

Qualifications

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Familiarity with HVAC systems and terminology is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone or email.
• Provide accurate information about HVAC products.
• Handle and resolve customer complaints efficiently.

Skills

Customer service experience

Strong communication skills

HVAC knowledge

Problem-solving abilities

Time management

Adaptability

Tools

CRM systems

Customer service software

Job description

Jazz Home Services is looking for a Customer Service Representative to provide exceptional customer support in Pleasanton, California. The role involves addressing client inquiries, managing orders, resolving complaints, and offering basic technical support related to HVAC systems.

The ideal candidate will have 1-2 years of experience in customer service, preferably in the HVAC industry. A positive attitude, strong communication skills, and the ability to manage multiple tasks are essential for success in this role.

Competitive pay ranges from $18 to $22, alongside benefits such as health insurance and retirement plans.