HVAC Customer Service Advocate — 401(k) & PTO

Calljazz; Pleasanton (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Vision insurance

Employee discount

Job summary

A home services company in Pleasanton, CA is seeking a Customer Service Representative to provide exceptional service to clients. The ideal candidate will have 1-2 years in customer service, preferably in HVAC, and possess strong communication skills. Responsibilities include responding to inquiries, assisting with orders, and resolving complaints. The company offers competitive pay starting at $18 to $22 per hour, plus bonuses, and a variety of benefits including health insurance, retirement plans, and paid time off.

Qualifications

• 1-2 years of experience in customer service, preferably in HVAC.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone or email.
• Assist customers with placing orders and scheduling appointments.
• Resolve customer complaints effectively.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Familiarity with HVAC systems

Multitasking

CRM software proficiency

Job description

A home services company in Pleasanton, CA is seeking a Customer Service Representative to provide exceptional service to clients. The ideal candidate will have 1-2 years in customer service, preferably in HVAC, and possess strong communication skills. Responsibilities include responding to inquiries, assisting with orders, and resolving complaints. The company offers competitive pay starting at $18 to $22 per hour, plus bonuses, and a variety of benefits including health insurance, retirement plans, and paid time off.