Contact Service Representative

Jazz Heating, Cooling, Plumbing, & Electrical; Pleasanton (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

A leading home services provider is seeking a Contact Service Representative in Pleasanton, California. This role involves providing exceptional customer service to clients related to HVAC products and services. Candidates should have 1-2 years of customer service experience and familiarity with HVAC systems. Responsibilities include addressing inquiries, resolving issues, and assisting with customer orders. Encouragement of a customer-first attitude and strong communication skills is essential. This is a full-time position offering competitive hourly pay ranging from $18 to $22, plus bonuses and benefits.

Qualifications

• 1-2 years of customer service experience, ideally in the HVAC sector.
• Strong familiarity with HVAC systems and terminology appreciated.
• Excellent verbal and written communication is essential.

Responsibilities

• Respond to customer inquiries promptly via phone or email.
• Provide information about HVAC products, services, and policies.
• Assist clients with orders, scheduling, and processing returns.

Skills

Customer service experience

HVAC knowledge

Communication skills

Problem-solving abilities

Multitasking

Positive attitude

Tools

CRM systems

Job description

Contact Service Representative

Join to apply for the Contact Service Representative role at Jazz Heating, Cooling, Plumbing, & Electrical

Jazz Home Services is a top‑notch Northern California contractor focused on providing significant value to our residential customers. With over 30 years in business, we continue to grow thanks to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self‑motivated and customer‑focused, and who love helping people and improving lives every day.

The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Provide accurate information about HVAC products, services, warranties, and company policies.
• Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Escalate complex issues to the appropriate department or manager when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Offer basic technical support and troubleshooting assistance for HVAC products.
• Guide customers through installation and maintenance procedures for HVAC systems.
• Coordinate with technical support teams for advanced troubleshooting and service calls.
• Ensure the accurate processing of customer orders and their timely fulfillment.
• Monitor order status and communicate updates to customers.
• Manage and update customer accounts and records in the CRM system.
• Provide customers with information about promotions, discounts, and new products.

Qualifications

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Familiarity with HVAC systems and terminology is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict resolution abilities.
• Proficient in using customer service software, CRM systems.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast‑paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Physical Demands

• Stand/Sit: Must be able to remain in the stationary position for 50% of the time.
• May be required to bend, climb (stairs or ladders), perform repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
• May be required to drive and sit for long periods of time.
• May be required to maneuver up to 25 lb. by lifting, carrying, or pushing.

Pay Transparency

The starting rate for this opportunity ranges from $18 to $22 per hour plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good‑faith estimate for this position and assumes a rating based on location and experience.

Equal Opportunity Employment

Jazz is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.