HVAC Customer Service Specialist - In-Office, Brea

Service Champions Plumbing, Heating & AC; Orange (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive Pay

Career Growth Opportunities

Comprehensive Benefits

Positive Work Environment

Job summary

Service Champions Plumbing, Heating & AC in Brea, CA, is seeking a dedicated Customer Service Representative to manage calls and provide excellent service. Candidates should have 3–5 years of call center experience, preferably in the HVAC or plumbing industry. The position is in-office and requires excellent communication and problem-solving skills. Benefits include competitive pay, performance-based bonuses, and comprehensive insurance. Join a top workplace recognized for growth and a positive work environment.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Meet productivity goals and maintain high-quality service standards.

Skills

Communication skills

Problem-solving

Customer service

Bilingual (Spanish)

Tools

Microsoft Suite

Service Titan

Job description

Service Champions Plumbing, Heating & AC in Brea, CA, is seeking a dedicated Customer Service Representative to manage calls and provide excellent service. Candidates should have 3–5 years of call center experience, preferably in the HVAC or plumbing industry. The position is in-office and requires excellent communication and problem-solving skills. Benefits include competitive pay, performance-based bonuses, and comprehensive insurance. Join a top workplace recognized for growth and a positive work environment.