Customer Service Representative

Jazz Heating, Cooling, Plumbing, & Electrical

Pleasanton (CA)

On-site

USD 22,730 - 32,373

Full time

14 days+

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Benefits offered by this job

Industry Leading Benefits Package

Medical, Dental, Vision

Employee Discounts

Career growth opportunity

Paid Holidays and generous PTO

Job summary

A leading home services provider is seeking a full-time Customer Service Representative in Pleasanton, CA. The role involves responding to inquiries, providing service support, and ensuring exceptional customer experiences. Candidates should possess strong communication and problem-solving skills, along with a willingness to learn about HVAC systems. This position offers industry-leading benefits and opportunities for career growth. You will work in a dynamic environment emphasizing teamwork and customer satisfaction.

Qualifications

1–2 years of customer service experience; HVAC or home-services industry experience is a strong plus.
Excellent verbal and written communication skills.
Comfortable working in a fast-paced environment with high call volume.

Responsibilities

Respond to customer inquiries with professionalism, accuracy, and urgency.
Assist customers with placing orders, scheduling appointments, and resolving concerns.
Provide information about HVAC, plumbing products, and company policies.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving abilities

Familiarity with HVAC systems

Multitasking skills

Team-oriented mindset

Tools

CRM systems

Standard office software

Job description

Join to apply for the Customer Service Representative role at Jazz Heating, Cooling, Plumbing, & Electrical.

Jazz Home Services is not just another HVAC service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where every team member is valued and empowered to succeed.

We are currently seeking a full‑time Customer Service Representative who is responsible for delivering an exceptional customer experience by serving as the first point of contact for our customers. This role handles inbound calls, schedules appointments, provides service support, and ensures all customer interactions are handled with professionalism, accuracy and a solution‑focused mindset.

Key Responsibilities

Respond to customer inquiries via phone, email, SMS etc. with professionalism, accuracy, and urgency.
Provide clear information on HVAC, and plumbing products, services, maintenance plans, warranties, and company policies.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Handle and resolve customer concerns with empathy, confidence, and strong problem‑solving skills.
Offer basic troubleshooting support for HVAC, and plumbing products and guide customers through simple installation or maintenance steps.
Coordinate with technical teams for advanced troubleshooting and service needs.
Escalate complex situations to the appropriate department or manager when needed.
Ensure accurate processing of customer orders and timely fulfillment.
Monitor order status, proactively communicate updates, and set clear expectations with customers.
Maintain and update customer accounts and records within the CRM system.
Provide customers with information about promotions, discounts, maintenance plans, and new product offerings.
Help customers choose the right service or product based on their needs. No hard sales, but confident guidance encouraged.
Identify opportunities to enhance the customer’s experience and strengthen loyalty.

Qualifications

1–2 years of customer service experience; HVAC or home‑services industry experience is a strong plus.
Familiarity with HVAC systems or terminology preferred; willingness to learn quickly is essential.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and a calm, professional approach to conflict resolution.
Comfortable working in a fast‑paced environment with high call volume.
Proficient with customer service tools, CRM systems, and standard office software.
Ability to multitask effectively while maintaining accuracy and attention to detail.
Positive attitude, team‑oriented mindset, and commitment to delivering exceptional customer experiences.
Sales or upselling experience not required, but a natural ability to guide customers toward the right solutions is a plus.
Ability to work a 4×10 schedule (four 10‑hour shifts per week) with flexibility for evenings or weekends as needed.

Physical Demands

Stand/Sit: Must be able to remain in a stationary position 50% of the time.
May be required to bend, climb (stairs/ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
May be required to drive and sit for long periods of time.
Must be able to maneuver up to 25 lbs by lifting, carrying, pushing.

What We Offer

Industry Leading Benefits Package
Medical, Dental, Vision
Employee Discounts
Career growth opportunity
Paid Holidays, generous PTO plan, Sick Pay available based on position
401(k), IRA

Pay Transparency

The hourly pay opportunity for this role ranges up to $20/hr. Pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Jazz Home Services is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Seniority level