HVAC Dispatcher: Real-Time Scheduling & Customer Service

All Day Heating & Cooling Inc; Palm Desert (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

Paid time off

401(k) matching

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

All Day Heating & Cooling Inc in Palm Desert, CA is seeking a motivated HVAC Dispatcher to join our growing team. You will be the backbone of our daily operations, connecting technicians with customers and keeping schedules running smoothly in a fast-paced, customer-facing role.

Requirements include dispatching or customer service experience, strong multitasking, and excellent communication. Proficiency with dispatch software or CRM tools is beneficial, and a high school diploma is required.

Qualifications

• Experience in dispatching, scheduling, or customer service.
• Experience in HVAC, plumbing, electrical, or home services preferred.
• Strong multitasking and organizational skills in a high-volume environment.
• Excellent verbal and written communication skills.
• Proficiency with dispatching software or CRM tools.
• Ability to remain calm, professional, and solution-focused under pressure.
• High school diploma or equivalent.

Responsibilities

• Schedule and dispatch HVAC technicians to residential and commercial service calls.
• Serve as the primary point of contact between customers and field technicians.
• Monitor technician locations, job progress, and update schedules in real time.
• Handle inbound customer calls, address inquiries, and resolve service concerns professionally.
• Coordinate emergency and priority HVAC service calls with urgency and accuracy.
• Maintain accurate records of work orders, job statuses, and technician availability.
• Communicate parts needs, delays, or scheduling changes to customers and team members.

Skills

Dispatcher experience

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

CRM tools

Service management platforms

Job description

All Day Heating & Cooling Inc in Palm Desert, CA is seeking a motivated HVAC Dispatcher to join our growing team. You will be the backbone of our daily operations, connecting technicians with customers and keeping schedules running smoothly in a fast-paced, customer-facing role.

Requirements include dispatching or customer service experience, strong multitasking, and excellent communication. Proficiency with dispatch software or CRM tools is beneficial, and a high school diploma is required.