Customer Care Dispatcher & Scheduling Specialist

Polar Express Heating and Air Conditioning Inc.; Lake Elsinore (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Profit sharing

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A HVAC service provider in California seeks a Dispatcher to manage day-to-day operations, serving as the primary contact for customers. This role requires strong customer service and communication skills, as well as the ability to efficiently schedule and dispatch technicians. A high school diploma and familiarity with Microsoft Office are necessary. The position offers a competitive salary and additional benefits, including profit sharing and performance bonuses.

Qualifications

• Self-starter with reliability and flexibility in hours.
• Must be able to present and communicate professionally, both written and verbal.
• Ability to develop tools that create efficiencies within the department.

Responsibilities

• Answer incoming client calls and maintain high-quality client communication.
• Manage the dispatch board to optimize scheduling and technician efficiency.
• Notify clients of technician delays and reschedule appointments as necessary.

Skills

Strong customer service skills

Excellent interpersonal communication

Critical thinking

Bilingual (a plus)

Education

High school diploma/GED

Associate degree (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A HVAC service provider in California seeks a Dispatcher to manage day-to-day operations, serving as the primary contact for customers. This role requires strong customer service and communication skills, as well as the ability to efficiently schedule and dispatch technicians. A high school diploma and familiarity with Microsoft Office are necessary. The position offers a competitive salary and additional benefits, including profit sharing and performance bonuses.