HVAC Dispatcher: Quick-Response Scheduling & Support

CoolSys - Refrigeration and HVAC Systems; San Diego (CA); On-site; USD 33,062 - 52,348; Full time

Benefits offered by this job

Competitive pay range $24-$38/HR

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K) match

Tuition reimbursement

Employee discounts on various services

Life insurance, AD&D and long-term disability

Job summary

A leading HVAC solutions firm in San Diego is seeking a Dispatcher to efficiently assign and dispatch technicians while ensuring customer satisfaction. The ideal candidate will have 2+ years of dispatching experience and strong computer skills, excel in a fast-paced environment, and maintain proactive communication. This full-time position offers competitive pay and a comprehensive benefits package, making it an excellent opportunity for those looking to grow in the industry.

Qualifications

• At least 2 years of dispatching experience.
• HVAC/R experience preferred, but not required.
• Stay calm under pressure and demonstrate empathy.

Responsibilities

• Assign and dispatch technicians.
• Respond to inquiries.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.

Skills

Strong computer skills (Excel/Outlook)

Ability to handle multiple tasks concurrently

Excellent verbal and written communication skills

Highly organized with strong attention to detail

Strong sense of urgency

Friendly and helpful demeanor

Education

High school diploma/GED

Job description

A leading HVAC solutions firm in San Diego is seeking a Dispatcher to efficiently assign and dispatch technicians while ensuring customer satisfaction. The ideal candidate will have 2+ years of dispatching experience and strong computer skills, excel in a fast-paced environment, and maintain proactive communication. This full-time position offers competitive pay and a comprehensive benefits package, making it an excellent opportunity for those looking to grow in the industry.