HVAC Service Dispatcher & Scheduler - Keep Techs on Track

Cloud Comfort Plumbing Heating & Air; Torrance (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Career Growth

Team Environment

Full-Time

Job summary

Cloud Comfort HVAC in Torrance, CA is seeking an organized HVAC Service Dispatcher & Scheduling Coordinator to support technicians, communicate with customers, and maintain smooth daily operations. You will manage schedules, track appointment progress, and ensure timely service from start to finish.

As part of the team you will coordinate technician routes, inform customers of times and delays, and handle urgent requests with calm efficiency while collaborating with service managers to keep

Qualifications

• Previous dispatching or scheduling experience preferred.
• Experience in home services (HVAC/plumbing/electrical/construction) is a plus.
• Strong communication and customer service skills required.

Responsibilities

• Coordinate and dispatch technicians for service calls and installation appointments.
• Manage daily schedules and monitor technician routes.
• Keep customers updated regarding appointment times, delays, and schedule changes.
• Prioritize and coordinate urgent or emergency service requests.
• Maintain accurate scheduling and dispatch records.
• Communicate regularly with technicians and service managers.
• Assist with incoming customer calls when needed.
• Enter and update customer details in company systems.
• Help organize schedules to improve technician productivity and efficiency.
• Provide professional and responsive customer service throughout the day.

Skills

Strong communication

Excellent organization

Multi-tasking

Customer service

Scheduling software

Microsoft Office

Tools

Scheduling software

Microsoft Office

Job description

Cloud Comfort HVAC in Torrance, CA is seeking an organized HVAC Service Dispatcher & Scheduling Coordinator to support technicians, communicate with customers, and maintain smooth daily operations. You will manage schedules, track appointment progress, and ensure timely service from start to finish.

As part of the team you will coordinate technician routes, inform customers of times and delays, and handle urgent requests with calm efficiency while collaborating with service managers to keep