HVAC Dispatch Maestro: Scheduling, Routing & Customer Care

AirCo Air Conditioning, Heating, and Plumbing; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Job summary

AirCo Air Conditioning, Heating & Plumbing in Fort Worth, TX is seeking a highly organized HVAC Dispatcher to coordinate daily service calls, schedule technicians, and communicate with customers to keep the service department running smoothly.

The successful candidate will think quickly, stay calm under pressure, and maintain multiple moving parts with a focus on excellent customer service and teamwork.

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Professional and friendly phone presence.
• Reliable, dependable, and punctual.

Responsibilities

• Schedule and dispatch HVAC service technicians to residential and commercial calls
• Prioritize emergency, warranty, maintenance, and routine service calls
• Optimize technician routes and schedules to maximize efficiency
• Communicate with technicians throughout the day regarding job status, changes, and customer needs
• Communicate professionally with customers regarding appointment times and technician arrival windows
• Monitor technician availability and adjust schedules throughout the day
• Follow up on delayed, completed, and rescheduled calls
• Coordinate with Customer Service, Sales, Installation, Warehouse, and Management teams
• Maintain accurate service call information and documentation
• Help ensure technicians have the proper information and equipment needed for each call
• Handle scheduling changes and unexpected issues quickly and professionally
• Maintain a positive, team-oriented environment
• Perform other duties as needed to support the service department

Skills

Organizational skills

Time management

Verbal and written communication

Multitasking under pressure

Phone etiquette

Job description

AirCo Air Conditioning, Heating & Plumbing in Fort Worth, TX is seeking a highly organized HVAC Dispatcher to coordinate daily service calls, schedule technicians, and communicate with customers to keep the service department running smoothly.

The successful candidate will think quickly, stay calm under pressure, and maintain multiple moving parts with a focus on excellent customer service and teamwork.