HVAC Dispatcher: Fast-Paced Field Ops Coordinator

Nextech; Worthington (OH); On-site; USD 3,444,000 - 4,133,000; Full time

Benefits offered by this job

Health plans

Dental & vision coverage

Life insurance (free)

401(k) with company match

Paid time off

Holiday pay

Employee discounts

Job summary

Nextech, a leading HVAC/R service provider in the United States, is seeking a detail-oriented Dispatcher to connect field technicians with customers and keep service flowing smoothly.

As a Dispatcher, you will manage schedules, communicate updates, track history, and coordinate parts and POs to ensure timely job completion. This is an office-based role requiring precision, urgency, and strong communication.

Qualifications

• Previous dispatch experience in service industry preferred.
• Strong Excel and general computer skills.
• Excellent organizational and time-management abilities.
• Clear written and verbal communication skills.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have correct parts and POs to complete jobs.
• Provide world-class support to internal teams and customers with professionalism and urgency.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Oversee data entry, purchasing, and internal support for your assigned region.

Skills

Dispatch experience

Excel

Organizational skills

Time management

Clear communication

Teamwork

Tools

Dispatch software

Job description

Nextech, a leading HVAC/R service provider in the United States, is seeking a detail-oriented Dispatcher to connect field technicians with customers and keep service flowing smoothly.

As a Dispatcher, you will manage schedules, communicate updates, track history, and coordinate parts and POs to ensure timely job completion. This is an office-based role requiring precision, urgency, and strong communication.