HVAC Dispatch Specialist — Schedule & Route Technicians

American Residential Services LLC.; Mountlake Terrace (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

PTO + holidays

Company-paid life insurance

Clean office environment and team

Career growth opportunities

Job summary

Blue Flame Heating, Air, Electric is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This full-time, year-round role requires in-office presence and offers comprehensive benefits.

Responsibilities include efficiently dispatching technicians, coordinating routing, and maintaining up-to-date scheduling while communicating with customers. Prior dispatch experience and strong organizational skills are essential.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Call center experience

Microsoft Office

Geography knowledge

Office attendance

Background check

Drug screening

Tools

HVAC dispatch software

Job description

Blue Flame Heating, Air, Electric is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This full-time, year-round role requires in-office presence and offers comprehensive benefits.

Responsibilities include efficiently dispatching technicians, coordinating routing, and maintaining up-to-date scheduling while communicating with customers. Prior dispatch experience and strong organizational skills are essential.