In-Office HVAC Dispatch Specialist

American Residential Services (ARS); Mountlake Terrace (WA); Sur place; USD 34 000 - 39 000; Plein temps

Avantages offerts par ce poste

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

PTO + 8 holidays

Company-paid life insurance

Clean office environment

Career growth opportunities

Résumé du poste

Blue Flame Heating, Air, Electric, a division of American Residential Services (ARS), is seeking an organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This in-office role supports efficient routing, timely customer updates, and productive field work.

The position requires prior dispatch or call center experience, proficiency in Microsoft Office, and the ability to navigate local geography for routing.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsabilités

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Connaissances

Dispatch experience

Scheduling

Call center experience

Geography knowledge

Outils

Microsoft Office

Multi-line phone systems

Description du poste

Blue Flame Heating, Air, Electric, a division of American Residential Services (ARS), is seeking an organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This in-office role supports efficient routing, timely customer updates, and productive field work.

The position requires prior dispatch or call center experience, proficiency in Microsoft Office, and the ability to navigate local geography for routing.