HVAC Dispatcher - In-Office Scheduling Pro

American Residential Services (ARS); Mountlake Terrace (WA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Low-cost medical

Dental & vision

401(k) with match

PTO + holidays

Life insurance

Clean office environment

Career growth opportunities

Job summary

Blue Flame Heating, Air, Electric is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling for residential service technicians. This in-office role supports dispatch operations, technician routing, and customer scheduling in a fast-paced environment.

Join ARS network via Blue Flame and contribute to a national service team with comprehensive benefits and career growth opportunities.

Qualifications

• Experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive.

Skills

Dispatch experience

Scheduling

Call center

Microsoft Office

Geography knowledge

Tools

Microsoft Office

Dispatch software

Multi-line phones

Job description

Blue Flame Heating, Air, Electric is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling for residential service technicians. This in-office role supports dispatch operations, technician routing, and customer scheduling in a fast-paced environment.

Join ARS network via Blue Flame and contribute to a national service team with comprehensive benefits and career growth opportunities.